Help & Support

Support Center

We're here to help. Find answers to your questions or contact our support team.

Email Support

Our support team can help you with technical issues, questions about the app, or your account.

support@biotuning.com
Response within 24-48 hours

General Inquiries

For questions about our services, partnerships, or general information.

hello@biotuning.com

Account & Subscription

Delete Account

Request permanent deletion of your account and all associated data.

Request Deletion

Subscription Management

Help with subscriptions, upgrades, or payment issues.

Contact Support

Refunds

Refund requests are processed through the respective app store.

Submit Request
FAQ

Frequently Asked Questions

Download the Bio-Tuning app from the App Store or Google Play Store. Open the app and tap 'Register'. You can sign up with your email address or via Apple/Google sign-in.
You can cancel your subscription at any time through your App Store (Apple) or Google Play Store (Android) settings. Go to Settings > [Your Name] > Subscriptions (iOS) or Google Play > Menu > Subscriptions (Android).
Yes! With a Premium subscription, you can download tracks and listen offline. Go to your Profile in the app and tap 'Downloads' to save tracks for offline use.
For binaural beats, headphones are required since different frequencies are delivered to each ear. Isochronic tones also work with speakers, but headphones are recommended for the best experience.
You can delete your account by sending an email to support@biotuning.com with the subject 'Delete Account'. We will process your request within 30 days and delete all associated data.
Send us an email at support@biotuning.com with a detailed description of the issue, your device type, and app version. We typically respond within 24-48 hours.

Company Information

Developer & Publisher

Bio-Tuning Institut

🇱🇮 Schaan | 🇨🇭 Hinwil | 🇩🇪 Pfullingen

App Information

App Name: Bio-Tuning
Platforms: iOS, Android, Apple Watch
Category: Health & Wellness

Bio-Tuning is a wellness application and does not replace medical treatment. For health concerns, please consult a healthcare professional.

Support Page Version 1.0 | Last Updated: January 2025